By Isabelle Heriakian / Published on Wed, 2009-05-20 13:42
Retailers have to be increasingly competitive – pricing, minimizing operational costs and maximizing revenue all need continuous scrutiny – not to mention complying with an increasingly stringent regulatory environment. Unrecognised but very real, disruptive events such as power disturbances are frustrating and financially damaging. The lights go out, escalators stop functioning, tills are frozen, security systems fail. Customers walk out of or have to be escorted from the store. Financial losses start mounting up.
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